Who pays for the shipping?

There is a $5 shipping and handling fee per box for subscribers whose shipping address is within United States. Addresses outside of United States are subject to a shipping charge that is calculated before the initial sign up process. Please contact us if you would like to get a shipping quote for international addresses.

Shipping is one of the hard costs of each box and is a cost that we try to keep as low as possible. And along with packaging costs it also is one of the costs that keeps increasing consistently every year. If a box that has been shipped to a subscriber is returned to us we are charged a second shipping fee that hasn’t been included in the original box price. To reship a returned box we will charge $9 reshipping fee. To avoid this fee it is very important for subscribers to keep a current address on file. When a box ships out of our office, our system generates an email with the tracking code. The boxes are picked up from our office and at that point we are unable to reroute the box or change the addressee on the label. A subscriber’s shipping date is the same subscription day of the month, unless the day is a holiday or a weekend, in that case it’s the next business day. If there was an address change it is important to change your address on file prior to the shipping date. Click here to learn how to change the shipping address on your account.

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